Practice Lead: Sales Growth & Operations

Serenity Mental Health Centers; Goodyear (AZ); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

90% employer-paid medical, dental, and

vision coverage

401(k) retirement plan

10 PTO days to start, 15 after yearone

Job summary

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You’ll lead visibly, drive revenue, and hold your team to performance targets while maintaining the company’s high service standard.

In this role, you’ll unite operations and sales, coach staff to hit KPIs, optimize workflows, and ensure every member interaction reflects

Qualifications

• 5+ years of leadership experience blending operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Accountability to KPIs with data-driven decision making.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs
• Set the performance standard for your team and hold it consistently through coaching, feedback, and structured accountability
• Ensure every member interaction is efficient, professional, and reflects Serenity's level of service — identifying and converting sales opportunities
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — to make operational and commercial decisions
• Identify underperformance early and address it directly, with clarity and follow-through

Skills

Leadership

Operations management

Sales

KPIs

Job description

Serenity Mental Health Centers is seeking a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — the team, the floor, the numbers, the sales pipeline, and the member experience. You’ll lead visibly, drive revenue, and hold your team to performance targets while maintaining the company’s high service standard.

In this role, you’ll unite operations and sales, coach staff to hit KPIs, optimize workflows, and ensure every member interaction reflects