Practice Manager: Sales & Operations Leader

Serenity Mental Health Centers; Dallas (TX); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401(k) retirement plan

Paid time off 10 days to start, 15 + `

Paid holidays

Job summary

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — leading the team, managing workflow, and driving the customer experience while growing revenue.

You will hold your team accountable to performance targets, coach for outcomes, and ensure consistent service excellence even under pressure. Equal opportunity employer; background check and drug screening.

Qualifications

• 5+ years of leadership experience with a demonstrated blend of operations management and sales.
• Proven track record of meeting and exceeding sales targets.
• Demonstrated accountability to KPIs.
• Background in hospitality, upscale retail, or premium service operations is a strong advantage.
• Direct performance conversations and outcomes to show for them.
• Proactive in identifying and addressing issues to meet targets.

Responsibilities

• Own the full day-to-day operation of a high-volume service location — staffing, workflow, floor presence, and output quality.
• Drive sales performance across the location, holding yourself and your team accountable to clearly defined revenue targets and KPIs.
• Set the performance standard for your team and maintain it through coaching, feedback, and structured accountability.
• Ensure every member interaction is efficient, professional, and reflects Serenity’s service level — while identifying and converting sales opportunities.
• Track location KPIs — sales volume, conversion rates, efficiency, and quality scores — and use data to inform operational and commercial decisions.
• Identify underperformance early and address it directly, with clarity and follow-through.

Job description

Serenity is hiring a Practice Manager, Sales & Operations to take full ownership of a high-volume service location — leading the team, managing workflow, and driving the customer experience while growing revenue.

You will hold your team accountable to performance targets, coach for outcomes, and ensure consistent service excellence even under pressure. Equal opportunity employer; background check and drug screening.