Practice Operations & Patient Experience Lead

Insight Global; Galloway Township (NJ); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking a Practice Administrator to lead the office team, optimize scheduling, and ensure a welcoming patient experience. You will manage front desk operations, coordinate with physicians, and supervise administrative staff to support efficient daily workflows.

The role requires HIPAA-compliant practices, EMR proficiency, and the ability to train new hires while maintaining accurate patient records and billing basics.

Qualifications

• 4+ years' experience in medical reception preferred.
• Knowledge of EMR computerized processes and data entry procedures preferred.
• HS Diploma/GED equivalent required.

Responsibilities

• Lead office staff and foster a positive work environment.
• Manage doctor schedules and new patient allocations.
• Ensure patient confirmations, recalls, and appointments.
• Greet patients and assist with forms; register new patients in EMR.
• Handle check-in/out, collect copays and balances.
• Monitor insurance verification and authorizations.
• Ensure HIPAA/ OSHA compliance in daily operations.
• Train new hires entering the practice.

Skills

Medical reception

EMR data entry

Education

HS Diploma/GED equivalent

Tools

ModMed EMR

Job description

Insight Global is seeking a Practice Administrator to lead the office team, optimize scheduling, and ensure a welcoming patient experience. You will manage front desk operations, coordinate with physicians, and supervise administrative staff to support efficient daily workflows.

The role requires HIPAA-compliant practices, EMR proficiency, and the ability to train new hires while maintaining accurate patient records and billing basics.