Medical Office Ops Lead - Patient Experience

EyeCare Partners LLC; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

401k with employer match

PTO and holidays

Paid maternity leave

Competitive base pay

Employee discounts

Job summary

EyeCare Partners LLC is seeking an Assistant Office Manager to lead a patient-focused team and ensure smooth day-to-day operations in a medical office setting, coordinating with doctors and staff to deliver a seamless patient experience.

The ideal candidate will have prior medical office experience, some leadership background, and strong organizational and communication skills, with a commitment to high-quality service and adherence to policies.

Qualifications

• Previous medical office experience preferred; previous leadership experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Medical office experience

Leadership experience

Customer/patient interaction

Background check clearance

Right to work in US

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners LLC is seeking an Assistant Office Manager to lead a patient-focused team and ensure smooth day-to-day operations in a medical office setting, coordinating with doctors and staff to deliver a seamless patient experience.

The ideal candidate will have prior medical office experience, some leadership background, and strong organizational and communication skills, with a commitment to high-quality service and adherence to policies.