Patient Care Front Desk Coordinator

Lifestance-Health; Santa Monica (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D, short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and remote patients. You will handle scheduling, confirmations, and administrative tasks while supporting clinicians and maintaining a welcoming environment.

The role requires strong communication, HIPAA awareness, and one or more years in healthcare operations or customer service, with proficiency in Microsoft Office and EMR systems.

Qualifications

• High School diploma or equivalent required; Associate or bachelor’s degree preferred.
• 1+ years experience in healthcare operations, customer service, or similar role.
• Proficient with Microsoft Office and EMR systems; able to handle sensitive information securely.

Responsibilities

• Manage front desk daily activities and patient flow for the practice.
• Greet patients, check in/out, and assist with telehealth access and portal issues.
• Handle billing inquiries, co-pays, and insurance eligibility verification.
• Support clinicians with administrative tasks such as letters and faxes.
• Maintain a clean, organized office and professional patient experience.

Skills

Multitasking

Customer service

Strong communication

HIPAA compliance

Education

High School diploma

Associate or bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities, ensuring excellent patient service for in-person and remote patients. You will handle scheduling, confirmations, and administrative tasks while supporting clinicians and maintaining a welcoming environment.

The role requires strong communication, HIPAA awareness, and one or more years in healthcare operations or customer service, with proficiency in Microsoft Office and EMR systems.