Practice Operations Coordinator III

UCSF Health; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

UCSF Medical Center in San Francisco seeks a Practice Coordinator 3 to act as the public face of the practice and collaborate with administrative, clinical, and management teams to support operations and customer service efforts.

The role involves handling CRM messages, telephone encounters, referrals, referrals, APeX in-baskets, scanning, filing, authorizations, and billing while maintaining high standards of patient service and data accuracy.

Qualifications

• High School diploma or equivalent with related experience or college degree with related experience.
• Excellent customer service and interpersonal skills.
• Strong computer skills and experience with Office-type software.
• Ability to analyze situations, prioritize, and solve problems.
• Ability to work with minimal supervision and meet deadlines.
• Experience with medical terminology is beneficial.

Responsibilities

• Represent the administrative team as the public face of the Practice.
• Support CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications per UCSF standards.
• Synthesize knowledge of practice operations to problem-solve and facilitate transactions.
• Work at any UCSF campus as needed and scheduled.

Skills

Customer service

Administrative skills

Communication

Problem solving

Multitasking

Education

High School diploma or equivalent

College degree preferred

Tools

EPIC

CRM systems

MS Office

Job description

UCSF Medical Center in San Francisco seeks a Practice Coordinator 3 to act as the public face of the practice and collaborate with administrative, clinical, and management teams to support operations and customer service efforts.

The role involves handling CRM messages, telephone encounters, referrals, referrals, APeX in-baskets, scanning, filing, authorizations, and billing while maintaining high standards of patient service and data accuracy.