Patient Experience & Operations Coordinator

University of California, San Francisco; Oakland (CA); On-site; USD 60,000 - 76,000; Full time

Job summary

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice and to support operations and customer service recovery. Responsibilities include CRM messages, referrals, APeX in-baskets, scanning, filing, authorizations, and billing in a fast-paced outpatient setting.

The role requires strong computer skills, two Office programs, and the ability to navigate multiple patient records systems.

Qualifications

• High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
• Strong computer skills, including basic keyboarding, and experience with at least two Office-type software programs (Outlook, Word and Excel).
• Proven ability to navigate multiple patient records systems and interface with staff.

Responsibilities

• Represent the administrative team as the public face of the Practice and support operations and customer service recovery.
• Provide support to CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintain routine clerical operations and communications, adhere to standards, and problem-solve to facilitate complex transactions.
• Ensure accurate information flow between medical staff and departments to maximize unit efficiency.

Skills

MS Office

Customer service

Communication skills

Analytical thinking

Independent work

Written communication

Education

High School diploma or equivalent

College degree with 6 months related experience

Tools

EPIC

Job description

UCSF Medical Center seeks a Practice Coordinator to represent the administrative team as the public face of the Practice and to support operations and customer service recovery. Responsibilities include CRM messages, referrals, APeX in-baskets, scanning, filing, authorizations, and billing in a fast-paced outpatient setting.

The role requires strong computer skills, two Office programs, and the ability to navigate multiple patient records systems.