Patient Care & Practice Operations Coordinator

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

UCSF Health is seeking a Practice Coordinator to serve as the public face of the Practice and to support operations and customer service recovery. This role collaborates with administrative, clinical, and management teams to ensure smooth patient flow, accurate information exchange, and efficient handling of referrals and billing.

The candidate must be adept at using multiple office systems and providing exemplary service to patients and staff.

Qualifications

• High School graduate or equivalent with four years related experience, or college degree and 9 months related experience, or equivalent combination of education and experience.
• Fingerprinting required and cash collection eligibility if applicable.
• Strong computer skills with Outlook, Word, Excel and other Office programs; able to navigate multiple patient records systems.
• Ability to analyze situations, prioritize, and develop solutions.

Responsibilities

• Represents the administrative team as the public face of the Practice and supports operations and customer service recovery.
• Provides support to functions like CRM messages, telephone encounters, referrals, APeX in-baskets, scanning, filing, authorizations, and billing.
• Maintains routine clerical operations and communications; adheres to house and telephone standards.
• Works closely with clinical, administrative, and management teams and adapts to changing priorities.
• Demonstrates strong organizational and problem-solving skills and communicates effectively with patients and staff.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Education

High School diploma or equivalent

Bachelor's degree

Tools

EPIC

Job description

UCSF Health is seeking a Practice Coordinator to serve as the public face of the Practice and to support operations and customer service recovery. This role collaborates with administrative, clinical, and management teams to ensure smooth patient flow, accurate information exchange, and efficient handling of referrals and billing.

The candidate must be adept at using multiple office systems and providing exemplary service to patients and staff.