Practice Coordinator: Front Desk & Telehealth

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Huntersville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, AD&D, life 보험

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage daily front office operations at our Huntersville location, providing excellent in-person and telehealth patient service. You will handle scheduling, billing inquiries, and portal support while ensuring accurate patient records and a welcoming environment for clinicians and patients alike.

The role requires at least a High School diploma, with 1+ year in healthcare operations or customer service; associate/bachelor’s degree preferred.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role.
• Proficient in Microsoft Office and EMRs.

Responsibilities

• Manage front office daily activities for the practice location, ensuring quality customer service for in-person and remote patients and clinicians.
• Greet patients, check-in/out, and handle scheduling, billing questions, and portal support.
• Verify insurance eligibility and collect co-payments; triage and direct urgent requests as needed.
• Coordinate with clinicians for appointment accuracy and patient questions; maintain a clean, welcoming office environment.

Skills

Multitasking

Strong communication

Customer service

HIPAA privacy

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is seeking a Practice Coordinator to manage daily front office operations at our Huntersville location, providing excellent in-person and telehealth patient service. You will handle scheduling, billing inquiries, and portal support while ensuring accurate patient records and a welcoming environment for clinicians and patients alike.

The role requires at least a High School diploma, with 1+ year in healthcare operations or customer service; associate/bachelor’s degree preferred.