Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Huntersville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator in Huntersville, NC to manage front office operations and deliver exceptional patient service for in-person and telehealth visits.

Responsibilities include coordinating schedules, processing payments, verifying insurance, and supporting clinicians with administrative duties, while maintaining a welcoming and compliant office environment.

Qualifications

• High School diploma or equivalent required; higher degree preferred.
• Experience in healthcare operations or customer service is a plus.
• Proficiency with Microsoft Office and EMR systems is expected.

Responsibilities

• Manage front office daily activities and ensure quality customer service for in-person and remote patients.
• Handle patient check-in/out, scheduling, and basic billing questions.
• Process insurance eligibility verification and collect co-pays.
• Support clinicians by handling administrative duties such as letters and faxes.
• Coordinate with clinicians on patient questions and appointment accuracy.
• Maintain a pleasant, secure work environment and promote LifeStance culture.

Skills

Multitasking

Communication

Customer service

HIPAA privacy

Education

High School or equivalent

Associate's or Bachelor's preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Practice Coordinator in Huntersville, NC to manage front office operations and deliver exceptional patient service for in-person and telehealth visits.

Responsibilities include coordinating schedules, processing payments, verifying insurance, and supporting clinicians with administrative duties, while maintaining a welcoming and compliant office environment.