Medical Front Desk & Patient Care Coordinator

LifeStance Health Inc.; Huntersville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with employer match

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Practice Coordinator in Huntersville, NC to manage daily front office operations for the local practice. You will ensure smooth patient flow, deliver exceptional service to in-person and telehealth patients, and support clinicians throughout the day.

Responsibilities include greeting patients, handling check-in/out, processing payments, verifying insurance, and assisting with portal access. A strong team player mindset and HIPAA compliance are essential.

Qualifications

• High School or equivalent required; associates/bachelor’s degree preferred.
• 1+ year of experience in healthcare operations, customer service, or similar role.
• Strong written and verbal communication skills; ability to maintain confidentiality (HIPAA).

Responsibilities

• Greet and check patients in/out in a courteous manner.
• Handle front desk duties and patient payments during visits.
• Verify insurance eligibility and resolve billing issues.
• Coordinate with clinicians and staff for appointment accuracy.
• Assist patients with telehealth access and portal issues.

Skills

Multitasking

Communication skills

Microsoft Office

EMR systems

HIPAA privacy

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health Inc. is seeking a Practice Coordinator in Huntersville, NC to manage daily front office operations for the local practice. You will ensure smooth patient flow, deliver exceptional service to in-person and telehealth patients, and support clinicians throughout the day.

Responsibilities include greeting patients, handling check-in/out, processing payments, verifying insurance, and assisting with portal access. A strong team player mindset and HIPAA compliance are essential.