Practice Coordinator: Patient Experience & Operations

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Huntersville (NC); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short/Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to run the front desk for our Huntersville location. You will ensure smooth patient flow, manage check-in/out, and support clinicians with basic administrative tasks.

A starting hourly wage with bonus potential applies, reflecting the role’s responsibilities and the clinic’s patient-first culture. Requirements include a High School diploma, 1+ year experience in healthcare operations or customer service, and proficiency with EMR and scheduling

Qualifications

• High School diploma or equivalent required; associate degree preferred.
• 1+ year of experience in healthcare operations or similar role.
• Strong customer service and communication skills.
• Proficient with EMR systems and scheduling tools.
• Ability to maintain HIPAA compliance and protect patient information.

Responsibilities

• Manage daily front office operations for the practice.
• Deliver high-quality customer service to patients and clinicians.
• Schedule appointments and prep patient workflows for in-person/telehealth.
• Verify insurance eligibility and process payments as needed.
• Support clinicians with administrative tasks and documentation.

Skills

Customer service

Communication

HIPAA compliance

EMR software

Microsoft Office

Education

High School diploma

Associates degree preferred

Tools

EMR systems

Scheduling software

Job description

LifeStance Health is seeking a Practice Coordinator to run the front desk for our Huntersville location. You will ensure smooth patient flow, manage check-in/out, and support clinicians with basic administrative tasks.

A starting hourly wage with bonus potential applies, reflecting the role’s responsibilities and the clinic’s patient-first culture. Requirements include a High School diploma, 1+ year experience in healthcare operations or customer service, and proficiency with EMR and scheduling