Patient-Focused Front Desk & Scheduling Coordinator

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision, AD&D, Short//

401k with employer match

Paid parental leave

Paid time off

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations for a Pittsburgh location and deliver exceptional patient service. You will support in-person and telehealth patients and clinicians, handling scheduling, billing inquiries, and administrative duties with a focus on accuracy and confidentiality.

The role requires strong communication, multitasking, and experience with EMR systems and MS Office.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s degree preferred.
• Experience in healthcare operations or customer service is preferred.
• Strong communication and organizational abilities; able to handle confidential information per HIPAA.

Responsibilities

• Manage front office daily activities and ensure quality patient service for in-person and remote patients.
• Coordinate scheduling, patient check-in/out, and payment/billing questions.
• Assist clinicians with administrative duties such as sending letters and faxes.
• Maintain a clean, secure, and welcoming office environment.
• Support telehealth access and patient portal troubleshooting as needed.
• Verify insurance eligibility and assist with related tasks.

Skills

Multitasking

Strong communication

Customer service

HIPAA privacy

Education

High School or equivalent

Associate's or Bachelor's degree preferred

Tools

EMR software

Microsoft Office

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations for a Pittsburgh location and deliver exceptional patient service. You will support in-person and telehealth patients and clinicians, handling scheduling, billing inquiries, and administrative duties with a focus on accuracy and confidentiality.

The role requires strong communication, multitasking, and experience with EMR systems and MS Office.