Front Desk & Patient Experience Coordinator

Lifestance-Health; Chapinville (MA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Northborough location, ensuring excellent patient service for in-person and telehealth visits. You will coordinate scheduling, payments, and documentation while supporting clinicians and staff.

Ideal candidates bring 1+ year healthcare operations or customer service experience, strong communication skills, and proficiency with Microsoft Office and EMR systems.

Qualifications

• High School diploma or equivalent required.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Manage front office daily activities for the practice location.
• Greet and check in/out patients; ensure smooth workflow.
• Assist with scheduling, billing questions, and patient communications.
• Verify insurance eligibility and collect co-payments at visit.
• Support telehealth access and patient portal troubleshooting.
• Maintain a clean, organized office and document handling.

Skills

Multitasking

Teamwork

Communication

Microsoft Office

EMR systems

HIPAA privacy

Education

High School Diploma

Associate/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office operations at our Northborough location, ensuring excellent patient service for in-person and telehealth visits. You will coordinate scheduling, payments, and documentation while supporting clinicians and staff.

Ideal candidates bring 1+ year healthcare operations or customer service experience, strong communication skills, and proficiency with Microsoft Office and EMR systems.