Patient Experience Coordinator (Front Desk)

BEHAVIORAL HEALTH PRACTICE SERVICES LLC.; Philadelphia (Philadelphia County); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k retirement savings with employer-

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Résumé du poste

LifeStance Health in Philadelphia is seeking a Practice Coordinator to manage front office activities, ensuring quality patient service for in-person and telehealth visits, and to support clinicians.

Requirements include 1+ year in healthcare operations or customer service, a high school diploma (associates/bachelor’s preferred), and strong communication skills. Starting at $21/hour with quarterly bonus potential; benefits include medical, dental, vision, 401k, PTO, and more.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 1+ years in healthcare operations, customer service, or similar role.
• Strong communication and teamwork skills.

Responsabilités

• Operational Excellence: Manage front office operations, ensure smooth daily activities, and maintain a positive environment for patients and clinicians.
• Patient Support: Deliver exceptional customer service, assist with telehealth access, scheduling, and billing questions.
• Clinician Support: Provide administrative support, coordinate with clinicians, and audit appointment accuracy.

Connaissances

Multitasking

Customer service

Communication

HIPAA knowledge

Formation

High school diploma

Associate or Bachelor’s preferred

Outils

Microsoft Office

EMRs

Description du poste

LifeStance Health in Philadelphia is seeking a Practice Coordinator to manage front office activities, ensuring quality patient service for in-person and telehealth visits, and to support clinicians.

Requirements include 1+ year in healthcare operations or customer service, a high school diploma (associates/bachelor’s preferred), and strong communication skills. Starting at $21/hour with quarterly bonus potential; benefits include medical, dental, vision, 401k, PTO, and more.