Practice Coordinator: Front Desk & Patient Care

Behavioral Health Practice Services LLC.; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Disability insurance

Life insurance

401k with match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Practice Coordinator to manage front-office operations for the Baltimore location, ensuring high-quality patient service for in-person and remote patients and clinicians.

The role starts at $22.00/hour with quarterly bonus potential; requires strong communication, multitasking, and HIPAA compliance, with 1+ year experience in healthcare operations or customer service.

Qualifications

• High School or equivalent required; associates or bachelor's degree preferred.
• 1+ years of experience in healthcare operations or customer service preferred.
• Ability to multitask and provide high-quality patient experience.

Responsibilities

• Create a positive work environment and support clinician engagement.
• Prepare patient schedules; ensure paperwork and demographics are accurate.
• Greet/check patients in/out courteously; maintain front desk flow.
• Assist patients with billing questions and telehealth access as needed.
• Manage phone queues; respond to inquiries with excellent service.
• Triage issues and escalate to appropriate departments when necessary.
• Collect co-pays and balances; verify insurance eligibility and coverage.

Skills

Multitasking

Independent worker

Strong communication

HIPAA compliance

Education

High School or equivalent

Associates/bachelor's degree preferred

Tools

MS Office

EMRs

Job description

LifeStance Health seeks a Practice Coordinator to manage front-office operations for the Baltimore location, ensuring high-quality patient service for in-person and remote patients and clinicians.

The role starts at $22.00/hour with quarterly bonus potential; requires strong communication, multitasking, and HIPAA compliance, with 1+ year experience in healthcare operations or customer service.