Patient Care Coordinator - Front Desk & Telehealth

Lifestance-Health; Pasadena (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Pasadena is seeking a Practice Coordinator to manage front office daily activities and deliver exceptional in-person and telehealth patient service at the Pasadena location.

You will handle scheduling, patient check-in/out, insurance and payments, support clinicians, maintain HIPAA-compliant records, and ensure a positive office environment with a collaborative team. The role offers starting pay at $22.75 per hour plus quarterly incentives and comprehensive benefits.

Qualifications

• High School diploma or equivalent required.
• Associates or bachelor's degree preferred.
• 1+ years in healthcare operations, customer service, or similar role preferred.

Responsibilities

• Manage front desk daily activities and ensure quality customer service.
• Handle scheduling, check-in/out, and patient flow for in-person and telehealth.
• Assist with telehealth access and patient portal issues.
• Collect co-payments and verify insurance eligibility.
• Coordinate with clinicians and staff to maintain smooth operations.
• Maintain HIPAA-compliant handling of patient information.

Skills

Multitasking

Team collaboration

Communication skills

Microsoft Office & EMRs

HIPAA privacy

Education

High School diploma

Associate's/Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health in Pasadena is seeking a Practice Coordinator to manage front office daily activities and deliver exceptional in-person and telehealth patient service at the Pasadena location.

You will handle scheduling, patient check-in/out, insurance and payments, support clinicians, maintain HIPAA-compliant records, and ensure a positive office environment with a collaborative team. The role offers starting pay at $22.75 per hour plus quarterly incentives and comprehensive benefits.