Patient Experience Front Desk Specialist

LifeStance Health; Pikesville (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical

Dental

Vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator in Baltimore, MD to manage daily front office operations and deliver exceptional patient service for in-person and telehealth visits.

You will greet patients, verify insurance, handle billing inquiries, and support clinicians with scheduling. The role emphasizes teamwork, HIPAA compliance, and a positive workplace culture within a busy practice.

Qualifications

• High School diploma or equivalent required; associate/bachelor’s preferred.
• 1+ years in healthcare operations or customer service.
• Strong multitasking and patient-focused service.

Responsibilities

• Create a positive work environment and support clinician and staff engagement.
• Prepare schedules and ensure patient paperwork, demographics, and payments are ready.
• Maintain office cleanliness and overall office appearance.
• Communicate with peers, clinicians, and patients to support care.
• Greet and check patients in/out with courtesy.
• Assist patients with calls, emails, and portal questions about payments and scheduling.
• Manage phone queues to ensure timely responses.
• Support telehealth access and troubleshoot portal issues.
• Triage urgent patient requests and direct to appropriate departments.
• Collect copayments and balances at point of service.
• Verify insurance eligibility and resolve issues.

Skills

Multitasking & prioritization

Communication skills

Teamwork / collaboration

Microsoft Office & EMRs

HIPAA confidentiality

Education

High School diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health is seeking a Practice Coordinator in Baltimore, MD to manage daily front office operations and deliver exceptional patient service for in-person and telehealth visits.

You will greet patients, verify insurance, handle billing inquiries, and support clinicians with scheduling. The role emphasizes teamwork, HIPAA compliance, and a positive workplace culture within a busy practice.