Front Desk & Patient Care Coordinator - Medical Office

LifeStance Health Inc.; Baltimore (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Baltimore, MD is hiring a Practice Coordinator to manage front office operations for patients and clinicians. You will greet, check in/out, process payments, and assist via phone, email, and portal.

This role supports telehealth access, triages issues, and ensures a smooth patient experience. The position offers starting at $22.00 per hour plus quarterly bonus potential, with benefits for full-time staff.

Qualifications

• High School or equivalent is required; associates/bachelor’s degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role preferred.
• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.

Responsibilities

• Manage front desk responsibilities including greeting and checking patients in/out.
• Assist patients with payments, billing questions, scheduling, and portal issues.
• Support telehealth access, patient portal issues, and troubleshooting.
• Handle urgent requests; triage patient issues and escalate as needed.
• Maintain a clean, organized front office and promote a positive LFST culture.

Skills

Multitasking

Independent work

Communication skills

Microsoft Office

EMR systems

HIPAA

Education

High School diploma or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office Suite

EMR systems

Job description

LifeStance Health in Baltimore, MD is hiring a Practice Coordinator to manage front office operations for patients and clinicians. You will greet, check in/out, process payments, and assist via phone, email, and portal.

This role supports telehealth access, triages issues, and ensures a smooth patient experience. The position offers starting at $22.00 per hour plus quarterly bonus potential, with benefits for full-time staff.