Healthcare Front Desk Coordinator — Patient Care & Operations

lifestance; Media (Delaware County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

medical

dental

vision

AD&D

short and long-term disability

life insurance

401k retirement savings with employer

paid parental leave

paid time off

holiday pay

Employee Assistance Program

Job summary

LifeStance Health is seeking a Practice Coordinator to manage front office activities at the Media, PA location, ensuring excellent patient and clinician support both in-person and remotely.

The role emphasizes patient services, scheduling, billing questions, and coordination with clinicians to maintain smooth daily operations and a positive LFST culture. Requires strong communication and healthcare operations experience.

Qualifications

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).

Responsibilities

• Create a positive work environment; support clinician and staff engagement activities.
• Manage front desk duties including greeting and check-in/out of patients.
• Assist patients with payment, scheduling, and portal questions.
• Manage phone queues to ensure timely calls and service quality.
• Assist patients with telehealth access and portal issues.
• Triage urgent patient requests and direct to correct departments.
• Collect co-payments and balances at time of service.
• Verify insurance eligibility and resolve related issues.

Skills

Multitasking

Communication

Microsoft Office

EMRs

HIPAA

Education

High School Diploma

Job description

LifeStance Health is seeking a Practice Coordinator to manage front office activities at the Media, PA location, ensuring excellent patient and clinician support both in-person and remotely.

The role emphasizes patient services, scheduling, billing questions, and coordination with clinicians to maintain smooth daily operations and a positive LFST culture. Requires strong communication and healthcare operations experience.