Practice Assistant – Internal Medicine

Jobtailor; Braintree (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Jobtailor in Massachusetts is seeking a courteous receptionist to greet patients and visitors, maintain privacy, and support patient care delivery. You will manage check-in, appointment scheduling, data entry in web-based systems, and liaise with staff to ensure smooth flow, while handling translations for Spanish-speaking patients when needed.

Strong English communication and Microsoft Office experience required.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems, including web-based applications and MS Office such as Outlook, Word, Excel, PowerPoint or Access.
• Ability to communicate clearly and effectively in written English.
• Ability to comprehend and converse in English.
• Knowledge of standard concepts, practices, procedures and policies.
• Ability to interact respectfully with employees, professional staff and/or external contacts.
• Ability to provide professional, service-oriented customer service and remain calm in stressful situations.

Responsibilities

• Greet patients and visitors courteously while maintaining privacy and confidentiality
• Serve as a central communication source in patient care delivery
• Take complete and accurate information from patients and callers
• Perform check-in, registration, scheduling, demographic verification and referral entry
• Use computer systems to maintain accurate demographic and fiscal data
• Schedule, reschedule and cancel appointments
• Collect co-pays
• Monitor patient and visitor flow and resolve flow issues proactively
• Liaise between patients, practice staff and other areas to ensure optimal service delivery
• Maintain a clean and welcoming reception area, signage and displayed information
• Monitor reception-area audio or visual programming and volume
• Contact appropriate departments for repairs or services and follow through
• Arrange Spanish translation services when needed

Skills

Customer Service

Patient Registration

Communication Skills

Microsoft Office Applications

Spanish Translation Services

Education

High School Diploma

GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

• Greet patients and visitors courteously while maintaining privacy and confidentiality
• Serve as a central communication source in patient care delivery
• Take complete and accurate information from patients and callers
• Perform check-in, registration, scheduling, demographic verification and referral entry
• Use computer systems to maintain accurate demographic and fiscal data
• Schedule, reschedule and cancel appointments
• Collect co-pays
• Monitor patient and visitor flow and resolve flow issues proactively
• Liaise between patients, practice staff and other areas to ensure optimal service delivery
• Maintain a clean and welcoming reception area, signage and displayed information
• Monitor reception-area audio or visual programming and volume
• Contact appropriate departments for repairs or services and follow through
• Arrange Spanish translation services when needed

Requirements

• High School diploma or GED required
• 1-3 years related work experience required
• Experience with computer systems, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in written English
• Ability to comprehend and converse in English
• Knowledge of standard concepts, practices, procedures and policies
• Ability to interact respectfully with employees, professional staff and/or external contacts
• Ability to provide professional, service-oriented customer service and remain calm in stressful situations
• Ability to exert up to 10 pounds of force occasionally and perform required walking and standing
• Spanish translation services must be ensured for Spanish-speaking patients and employees when needed

Core Competencies

Demonstrates strong customer service skills while managing patient interactions and maintaining confidentiality. Proficient in scheduling, registration, and using computer systems for accurate data management.

Highest-signal resume keywords

• Customer Service
• Patient Registration
• Microsoft Office Applications
• Spanish Translation Services
• Communication Skills

Hard Skills

• Patient Check-In
• Demographic Verification
• Appointment Scheduling
• Data Entry
• Web-Based Applications

Soft Skills

• Effective Communication
• Professionalism
• Stress Management
• Interpersonal Skills
• Problem Solving

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Patient Care Delivery
• Confidentiality
• Service-Oriented
• Reception Area Management
• Flow Monitoring

Tools & Technologies

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Access