Practice Assistant II – Pulmonary Medicine

Jobtailor; Plymouth (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor is seeking a Medical Administrative Assistant to support daily clinic operations in Plymouth, MA. You will greet patients, verify demographics, manage appointments, handle billing tasks, and assist with referrals, ensuring smooth patient flow and accurate data entry.

The role emphasizes teamwork, courtesy, and privacy, with opportunities to lead in the Manager's absence and support cross-functional departments.

Qualifications

• High School diploma or GED required.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and some Microsoft Office applications.
• Ability to read/write English and understand safety instructions.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years healthcare or service/hospitality environment preferred.
• Ability to interact respectfully with staff and external contacts.
• Ability to provide high-level customer service using active listening and problem-solving skills.
• Ability to stay calm in stressful situations.
• Ability to exert up to 20 pounds of force frequently and move around the hospital campus.

Responsibilities

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses, or other healthcare providers.
• Greet patients and visitors courteously while maintaining service, respect, and privacy.
• Serve as a central communication source in patient care delivery.
• Provide accurate information, directions, and follow up promptly.
• Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system.
• Collect co-payments according to processing standards.
• Schedule, reschedule, and cancel appointments.
• Obtain and enter referrals.
• Monitor and support patients and visitors entering and leaving the practice.
• Facilitate timely patient flow and proactively resolve flow issues.
• Liaise between patients, practice staff, and other areas to optimize flow and service delivery.
• Perform duties such as checkout, scheduling follow-up appointments, providing educational materials, visit ticket entry, and medical records preparation.
• Facilitate billing functions.
• Research and follow through on information requests.
• Act as group leader in the Manager's absence.
• Serve as a department resource for information and training.
• Facilitate problem solving and provide direction.
• Participate in small projects under Manager's direction.

Skills

Patient Registration

Data Verification

Appointment Scheduling

Referral Management

Billing Functions

Active Listening

Effective Communication

Calm Under Pressure

Respectful Interaction

Team Leadership

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
• Greet patients and visitors courteously while demonstrating service, respect, and privacy
• Serve as a central communication source in patient care delivery
• Provide accurate information, directions, and guidance, and follow up promptly
• Perform check-in, registration, scheduling, demographic and fiscal data verification using a computer system
• Collect co-payments according to processing standards
• Schedule, reschedule, and cancel appointments
• Obtain and enter referrals
• Monitor and support patients and visitors entering and leaving the practice
• Facilitate timely patient flow and proactively resolve flow issues
• Liaise between patients, practice staff, and other areas to optimize flow and service delivery
• Perform practice-specific duties such as checkout, scheduling follow-up appointments, providing educational materials, visit ticket entry, and medical records preparation
• Facilitate billing functions
• Research and follow through on information requests
• Act as group leader in the Manager's absence
• Serve as a department resource for information and training
• Facilitate problem solving and provide appropriate direction
• Participate in small projects under the Manager's or designee's direction

Requirements

• High School diploma or GED required
• 1-3 years related work experience required
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
• Ability to read and write in English to understand basic safety instructions, take direction, communicate effectively, and respond to basic questions
• Ability to understand spoken English and communicate effectively in basic English
• Certificate 1 Medical Admin Assistant Cert preferred
• 1-3 years experience in a healthcare or service/hospitality environment preferred
• Ability to interact respectfully with employees, professional staff, and external contacts
• Ability to provide high-level customer service using active listening and problem-solving skills
• Ability to remain calm in stressful situations
• Ability to exert up to 20 pounds of force frequently and stand or move throughout the hospital campus

Core Competencies

Demonstrates strong patient interaction and communication skills while efficiently managing scheduling, registration, and billing functions in a healthcare environment. Proficient in utilizing computer systems and Microsoft Office applications to support patient care delivery and administrative tasks.

Highest-signal resume keywords

• Patient Scheduling
• Customer Service
• Medical Administration
• Microsoft Office Applications
• Problem-Solving Skills

ATS Optimization Keywords

Hard Skills

• Patient Registration
• Data Verification
• Appointment Scheduling
• Referral Management
• Billing Functions

Soft Skills

• Active Listening
• Effective Communication
• Calm Under Pressure
• Respectful Interaction
• Team Leadership

Certifications & Qualifications

• Medical Admin Assistant Certificate

Industry Keywords

• Healthcare
• Patient Care
• Service Delivery
• Practice Management
• Hospitality Environment

Tools & Technologies

• Computer Systems
• Web-Based Applications
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel