Practice Assistant

Jobtailor; Randolph (MA); On-site; USD 35,000 - 60,000; Full time

Job summary

Jobtailor, located in Randolph, MA, seeks an organized Medical Administrative Assistant to support patient flow and front-desk operations. The role involves greeting patients, registering in the system, and coordinating appointments with clinical staff.

Ideal candidates have 1–3 years of related experience, proficiency with Microsoft Office, and a calm, service-oriented approach to patient interactions in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• 1–3 years related work experience required.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access.
• Ability to communicate clearly and effectively in written English.

Responsibilities

• Greet patients and visitors courteously while maintaining privacy and confidentiality.
• Perform patient check-in, registration, scheduling and demographic verification.
• Register patients in the computer system and ensure demographic and fiscal data accuracy.
• Schedule, reschedule and cancel appointments.
• Obtain and enter referrals and collect co-pays.
• Liaise between patients, practice staff and other areas to support optimal service delivery.

Skills

Patient Registration

Appointment Scheduling

Customer Service

Communication Skills

Calm Under Pressure

Education

High School diploma

GED

Medical Admin Assistant Certificate 1

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

• Report to the Practice Manager or Ambulatory Practice Coordinator, with input from physicians, nurses and other healthcare providers
• Greet patients and visitors courteously while maintaining privacy and confidentiality
• Serve as a central communication source in patient care delivery
• Collect complete and accurate information from patients and callers
• Perform patient check-in, registration, scheduling and demographic verification
• Register patients in the computer system and ensure demographic and fiscal data accuracy
• Schedule, reschedule and cancel appointments
• Obtain and enter referrals and collect co-pays
• Monitor patient and visitor flow and proactively resolve flow issues
• Liaise between patients, practice staff and other areas to support optimal service delivery
• Maintain a clean, welcoming reception area and clear signage
• Monitor audio/visual programming and volume levels
• Contact appropriate departments for repairs or services and follow through
• Ensure Spanish translation services are provided when needed

Requirements

• High School diploma or GED required
• 1–3 years related work experience required
• Experience with computer systems required, including web-based applications and some Microsoft Office applications such as Outlook, Word, Excel, PowerPoint or Access
• Ability to communicate clearly and effectively in written English
• Ability to comprehend and converse in English
• Knowledge of standard concepts, practices, procedures and policies
• Ability to interact respectfully with employees, professional staff and external contacts
• Ability to provide professional, service-oriented customer service and remain calm in stressful situations
• Ability to perform sedentary work, exerting up to 10 pounds occasionally, with occasional walking and standing
• Medical Admin Assistant Certificate 1 preferred

Core Competencies

Demonstrates strong patient communication and administrative skills, ensuring accurate patient registration, scheduling, and effective liaison between patients and healthcare staff. Proficient in maintaining confidentiality and providing exceptional customer service in a healthcare environment.

Highest-signal resume keywords

• Patient Registration
• Appointment Scheduling
• Customer Service
• Medical Admin Assistant Certificate 1
• Computer Systems Experience

Hard Skills

• Patient Check-In
• Demographic Verification
• Referral Management
• Data Entry
• Web-Based Applications

Soft Skills

• Effective Communication
• Respectful Interaction
• Calm Under Pressure
• Service-Oriented Attitude

Certifications & Qualifications

• High School Diploma
• GED
• Medical Admin Assistant Certificate 1

Industry Keywords

• Patient Care Delivery
• Healthcare Providers
• Confidentiality
• Service Delivery
• Reception Area Management

Tools & Technologies

• Microsoft Office
• Outlook
• Word
• Excel
• PowerPoint