Practice Assistant II: Patient Concierge & Care Flow Champion

Anna Jaques Hospital; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an organized Medical Administrative Assistant to support busy ambulatory practices. You will greet patients, schedule appointments, verify demographics, collect payments and enter referrals, while ensuring privacy and efficient flow.

Ideal candidates will have a High School diploma, 1–3 years’ experience, and familiarity with MS Office and web-based systems. This is a full-time, on-site role with opportunities to participate in billing and process improvements.

Qualifications

• High School diploma or GED required; medical admin experience preferred.
• 1–3 years of related work experience in healthcare or service environments.
• Experience with computer systems, including web-based apps and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, privacy and clear information.
• Performs check-in, registration, scheduling, and collects co-pays per policy.
• Coordinates referrals, manages appointments and maintains patient flow.
• Supports billing tasks and acts as liaison between patient and staff.
• Assists in special projects and training as needed.

Skills

Written communications

Oral communications

Customer service

Teamwork

Education

High School diploma or GED

Medical Admin Assistant Cert (preferred)

Tools

Microsoft Office

Outlook

Word

Excel

Access

Job description

Beth Israel Lahey Health is seeking an organized Medical Administrative Assistant to support busy ambulatory practices. You will greet patients, schedule appointments, verify demographics, collect payments and enter referrals, while ensuring privacy and efficient flow.

Ideal candidates will have a High School diploma, 1–3 years’ experience, and familiarity with MS Office and web-based systems. This is a full-time, on-site role with opportunities to participate in billing and process improvements.