Patient Care Concierge & Practice Support II

Beth-Israel-Lahey-Health; Haverhill (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Clerk in Massachusetts to greet patients, perform check-in and registration, verify demographics, and schedule appointments. The role emphasizes accuracy, privacy, and excellent service within a busy ambulatory setting.

The position requires 1-3 years of related experience, high school diploma, and ability to use MS Office and practice software. Co-pay collection, referrals, and basic billing support are included as part of daily duties.

Qualifications

• High School diploma or GED required.
• Medical Admin Assistant Certificate preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check in, registration, scheduling, and demographic/fiscal data verification.
• Collects co-payments per standards and schedules appointments.
• Obtains and enters referrals.
• Facilitate billing functions and support practice operations.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School diploma or GED

Medical Admin certificate preferred

Tools

Microsoft Office

Registration/billing software

Job description

Beth Israel Lahey Health is seeking a Patient Access Clerk in Massachusetts to greet patients, perform check-in and registration, verify demographics, and schedule appointments. The role emphasizes accuracy, privacy, and excellent service within a busy ambulatory setting.

The position requires 1-3 years of related experience, high school diploma, and ability to use MS Office and practice software. Co-pay collection, referrals, and basic billing support are included as part of daily duties.