Medical Office Administrator & Patient Concierge

bilh; United States; On-site; USD 25,000 - 36,000; Full time

Job summary

Beth Israel Lahey Health is seeking an administrative support specialist to assist physician practices, clinical staff, and patients. You will schedule appointments, handle inquiries, manage referrals, and support data entry and medical records.

The role emphasizes high-quality customer service, accurate payments, and adherence to privacy and CORE standards while assisting multiple offices as needed.

Qualifications

• High school diploma or equivalent is required.
• 1–3 years of experience in a customer service environment.
• BCLS certification within 6 months of hire.

Responsibilities

• Greet and check in/out patients and manage scheduling.
• Verify insurance eligibility and collect co-pays.
• Post payments, balance daily journals, and close batches.
• Provide referrals and coordinate with care teams as needed.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Job description

Beth Israel Lahey Health is seeking an administrative support specialist to assist physician practices, clinical staff, and patients. You will schedule appointments, handle inquiries, manage referrals, and support data entry and medical records.

The role emphasizes high-quality customer service, accurate payments, and adherence to privacy and CORE standards while assisting multiple offices as needed.