Patient Care & Scheduling Specialist

Medical Care of Boston Management Corporation; Brookline (MA); On-site; USD 28,930,000 - 80,975,000; Full time

Job summary

Beth Israel Lahey Health seeks an Administrative Assistant to join the patient-facing team. You will greet patients, verify demographics, process registrations, collect co-pays and schedule appointments in a fast-paced care setting.

Requirements include a High School diploma or GED, 1-3 years of related experience, and comfort with MS Office and web-based systems. Flu vaccination is required and the environment emphasizes teamwork and high-quality patient care.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Cert preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office (Outlook, Word, Excel, PowerPoint or Access).

Responsibilities

• Greets patients and visitors professionally and with courtesy.
• Acts as central communications source for patient care and staff.
• Performs check-in, registration, scheduling, and demographic verification.
• Collects co-payments and processes payments.
• Schedules, reschedules and cancels appointments to support providers and patients.
• Obtains referrals and coordinates with departments to ensure smooth flow.
• Assists with billing and other duties as needed.
• May lead a team in the manager's absence.

Skills

Customer service

Written communications

Oral communications

Teamwork

MS Office

Education

High School diploma or GED

Medical Admin Assistant cert (preferred)

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks an Administrative Assistant to join the patient-facing team. You will greet patients, verify demographics, process registrations, collect co-pays and schedule appointments in a fast-paced care setting.

Requirements include a High School diploma or GED, 1-3 years of related experience, and comfort with MS Office and web-based systems. Flu vaccination is required and the environment emphasizes teamwork and high-quality patient care.