Patient Care & Front Desk Coordinator

Beth Israel Lahey Health; Wellesley (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is hiring a friendly Administrative Assistant to support ambulatory practices in Massachusetts. The role focuses on patient check-in, scheduling, co-pay collection and referrals, while ensuring privacy and high-quality service.

You will assist with follow-up appointments, patient education materials, and basic billing tasks, collaborating with clinical staff to maintain efficient clinic flow.

Qualifications

• High School diploma or GED required.
• Experience with computer systems including web-based applications and MS Office (Outlook, Word, Excel, PowerPoint or Access).
• 1-3 years experience in healthcare or service/hospitality environment preferred.

Responsibilities

• Greets patients and visitors with courtesy and privacy, provides information and directions.
• Performs check-in/registration, scheduling, demographic verification, and co-payment processing.
• Facilitates patient flow, resolves scheduling issues, and acts as liaison between patients and staff for seamless service.
• Supports check-out tasks, follow-up appointments, and distribution of patient education materials as indicated.
• Level II responsibilities include billing support, information requests, and potential team leadership in the manager's absence.

Skills

Customer service

Communication

Administrative support

Education

High School diploma or GED

Medical Admin Assistant Certificate

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is hiring a friendly Administrative Assistant to support ambulatory practices in Massachusetts. The role focuses on patient check-in, scheduling, co-pay collection and referrals, while ensuring privacy and high-quality service.

You will assist with follow-up appointments, patient education materials, and basic billing tasks, collaborating with clinical staff to maintain efficient clinic flow.