Power Systems Service Manager — Lead Operations & People

Butler Machinery Company; Fargo (ND); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

10% Retirement Contribution + 5% Discr

Health Insurance – 3 plan options

Health Savings Account – employer up.

Dental Insurance

Vision Insurance

Life/AD&D & Supplemental Life

Short-Term Disability (60% of base)

Long-Term Disability

PTO

EAP with Health Coaching

SmartDollar financial planning

Legal Shield/ID Shield

Voluntary Benefits - Cancer / Accident

Job summary

Butler Machinery Company in Fargo, ND seeks a Service Manager to lead the Power Systems Service Department. You will oversee daily operations, coach a high-performing team, ensure exceptional customer service and drive business results through safety, efficiency and continuous improvement.

Key duties include scheduling, tracking progress, warranty administration, and KPI-driven improvements. A two-year degree or equivalent experience is preferred, along with supervisory experience or service

Qualifications

• Strong verbal and written communication skills are required.
• Proven leadership, detail orientation and organizational abilities are essential.
• Flexibility to work varied hours as needed.
• Experience with mechanical systems related to the represented product lines is preferred.
• Internal candidates should have completed Lead Yourself training where available.
• Prior supervisory experience or service management training is preferred.

Responsibilities

• Lead daily operations of the Power Systems Service Department and ensure top customer service.
• Oversee service scheduling, progress tracking, warranty administration and customer updates.
• Proactively resolve service-related issues to boost customer satisfaction.
• Coach and develop service staff, including hiring, performance reviews and training.
• Monitor KPIs and implement process improvements to meet goals.
• Develop staffing plans, business strategies and service growth initiatives.
• Review estimates, work orders and service documentation for accuracy and timeliness.
• Maintain safety standards and promote Butler Machinery's mission and values.

Skills

Leadership

Communication skills

Detail oriented

Organizational skills

Flexibility

Mechanical experience

Lead Yourself training

Supervisory experience

Service Management Training

Clean driving record

Education

Two-year degree or equivalent experience and training

Job description

Butler Machinery Company in Fargo, ND seeks a Service Manager to lead the Power Systems Service Department. You will oversee daily operations, coach a high-performing team, ensure exceptional customer service and drive business results through safety, efficiency and continuous improvement.

Key duties include scheduling, tracking progress, warranty administration, and KPI-driven improvements. A two-year degree or equivalent experience is preferred, along with supervisory experience or service