Oil & Gas Service Manager - Lead & Grow with 10% Retirement

Butler Machinery; Minot (ND); Sur place; USD 95 000 - 125 000; Plein temps

Avantages offerts par ce poste

Retirement plan

Health Insurance

Paid Time Off

401(k) Plan

Life Insurance

Disability Insurance

Holidays

Résumé du poste

Butler Machinery seeks an Oil and Gas Service Manager to oversee the service department across Bismarck, Dickinson, and Minot. You will manage job progress, resolve disputes, supervise staff, and schedule the team, helping grow our Oil & Gas and Electric Power Generation business.

This leadership role requires a strong mechanical background with diesel and gas engines, plus supervisory experience. You’ll develop plans, monitor KPIs, hire staff, and ensure safety and quality while engaging with

Qualifications

• Two-year degree or equivalent experience and training preferred.
• Supervisory experience or Service Management Training preferred.
• Excellent customer service skills.
• Good oral and written communication skills.
• Ability to work nights and weekends, as needed, during peak workload times to meet deadlines and deliver exceptional customer service.

Responsabilités

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes, etc.
• Oversees and assists in scheduling work in the service area in an effective manner that allows for the best use of the available space and the best service for our customers.
• Supervises service associates, including employee relations issues, performance reviews, training needs, disciplinary action, and termination.
• Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies that support Oil & Gas and Electric Power Generation (EPG) customers.
• Monitor Key Performance Indicators and other available reports and adjust business plans and procedures/processes as appropriate.
• Handles documentation and resolution of Goodwill claims with manufacturers.
• Interviews and hires personnel for the service department.
• Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up.
• Review work orders and ensure timeliness of completion and accuracy.
• Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
• Regularly review JHA’s, review company-wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc.
• Works within and promotes the vision, mission, and values of BMC.
• Performs other duties as assigned.

Connaissances

Mechanical experience

Diesel engines

Gas engines

Supervisory skills

Customer service

Communication skills

Computer knowledge

Driving record

Formation

Two-year degree

Outils

Computer software

Description du poste

Butler Machinery seeks an Oil and Gas Service Manager to oversee the service department across Bismarck, Dickinson, and Minot. You will manage job progress, resolve disputes, supervise staff, and schedule the team, helping grow our Oil & Gas and Electric Power Generation business.

This leadership role requires a strong mechanical background with diesel and gas engines, plus supervisory experience. You’ll develop plans, monitor KPIs, hire staff, and ensure safety and quality while engaging with