Service Manager: Heavy-Duty Diesel Operations Leader

Interstate Companies, Inc.; Altoona (IA); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Paid vacation, PTO and holidays

401(k) with employer match

Résumé du poste

Interstate Power Systems in Altoona, IA is seeking an experienced Service Manager to lead our service operations, drive department performance, grow the business, and deliver exceptional customer experiences.

The Service Manager will oversee people, processes, and financial performance, champion safety, quote and price service work accurately, and coordinate service invoicing while promoting our Pride in Service culture.

Qualifications

• Excellent interpersonal, leadership, and communication skills.
• Strong understanding of heavy-duty diesel equipment, components, and repair processes.
• Proven knowledge of customer service, sales, and marketing principles.
• Solid understanding of profit and loss statements and financial management.
• Self-starter with the ability to recognize strengths and develop strategic business plans.
• Experience with Lean / 5S principles.
• Prior experience as a Service Manager or Service Supervisor preferred.

Responsabilités

• Take all necessary steps to ensure exceptional customer satisfaction
• Recruit, hire, train, motivate, and retain top-quality service personnel
• Actively support and participate in company sales efforts
• Monitor service department performance using key metrics, including revenue, profitability, efficiency, and productivity
• Ensure compliance with safety goals, policies, and procedures
• Accurately quote service work and oversee pricing consistency
• Manage the work order process and service invoicing
• Communicate company policies, procedures, and branch goals to employees
• Promote a culture of accountability, teamwork, and professionalism
• Uphold Interstate Power Systems' promise of "Pride in Service"

Connaissances

Leadership

Heavy-duty diesel

Customer service

Profit & loss

Strategic planning

Lean / 5S

Service management experience

Description du poste

Interstate Power Systems in Altoona, IA is seeking an experienced Service Manager to lead our service operations, drive department performance, grow the business, and deliver exceptional customer experiences.

The Service Manager will oversee people, processes, and financial performance, champion safety, quote and price service work accurately, and coordinate service invoicing while promoting our Pride in Service culture.