Power Systems Service Lead

Thompson Tractor Company; Panama City (FL); Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Equal Opportunity Employer

Résumé du poste

Thompson Tractor Company is seeking a Power Systems Service Supervisor to lead the Power Systems Service team, oversee 5–15 technicians, and ensure top-tier customer service. You will coordinate job planning, quotes, parts, and manpower while mentoring technicians and supporting dispatch duties.

The role requires strong leadership, hands-on service experience, and comfort with Microsoft Office tools; duties include training, safety, and collaboration with internal departments.

Qualifications

• High school diploma or the equivalent required.
• Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position.
• Experience working as a Service Technician preferred.

Responsabilités

• Coach and direct Service Department employees
• Monitor, improve, and maintain Technician performance.
• Ensure proper planning of jobs, quoting, parts availability, and manpower.
• Effectively handle customer objections and concerns
• Maintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as required.
• Monitor customer satisfaction and employee morale and take steps to improve both when necessary.
• Minimize customer downtime with accurate and efficient job planning and repairs. Effectively communicate with company personnel

Connaissances

Leadership

Communication

Supervisory skills

Microsoft Office

Microsoft SharePoint

Microsoft Dynamics AX 2012

Mechanical/Technical skills

Time management

Conflict resolution

Customer service

Formation

High School Diploma

Outils

Microsoft Word

Microsoft Excel

Microsoft SharePoint

MS Dynamics AX 2012

Description du poste

Thompson Tractor Company is seeking a Power Systems Service Supervisor to lead the Power Systems Service team, oversee 5–15 technicians, and ensure top-tier customer service. You will coordinate job planning, quotes, parts, and manpower while mentoring technicians and supporting dispatch duties.

The role requires strong leadership, hands-on service experience, and comfort with Microsoft Office tools; duties include training, safety, and collaboration with internal departments.