Power Systems Field Service Coordinator (On-Call)

H O Penn Machinery; Newington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Job summary

H.O. Penn Machinery is seeking a Field Service Coordinator to manage field service for Power Systems in Newington, CT.

You will coordinate service calls, schedule internal and external teams, and ensure timely completion of work orders with a focus on safety and efficiency. The role requires at least 2+ years coordinating field service operations in a technical environment, strong communication, and proficiency with service management software and MS Office.

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

• Coordinate service calls and communicate work details to stakeholders
• Manage work schedules for internal and external personnel and ensure timely CSAs
• Maximize technician utilization through effective scheduling and planning
• Coordinate parts and tooling resources for technicians
• Assist Service Manager with service processes and invoicing
• Oversee technician performance and ensure safe, profitable completion
• Review work orders for accuracy and warranty information
• Collaborate with CSA inspections and coordinate weekly payroll

Skills

Coordinate labor schedules

Dispatch field service personnel

Manage service operations

Technical service experience

Organizational skills

Proficiency with computer systems

Communication skills

Driver's license

On-call rotation

Tools

Service management software

Microsoft Office

Job description

H.O. Penn Machinery is seeking a Field Service Coordinator to manage field service for Power Systems in Newington, CT.

You will coordinate service calls, schedule internal and external teams, and ensure timely completion of work orders with a focus on safety and efficiency. The role requires at least 2+ years coordinating field service operations in a technical environment, strong communication, and proficiency with service management software and MS Office.