Power Systems Technical Communicator & Trainer

H.O. Penn; New York, Northern (NY, KY); Hybrid; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, cell phone, &

Job summary

H.O. Penn Machinery seeks a Technical Communicator – Power Systems to support technicians and service teams across Electric Power Generation equipment. Based at a NY or CT branch, you will diagnose complex issues, provide training, and coordinate with vendors and OEMs to drive proactive solutions.

The role requires 5+ years in EPG or diesel systems, strong CAT ET/SIS skills, and excellent communication. We offer a competitive package including a laptop, cell phone, and vehicle.

Qualifications

• Minimum 5 years of experience in Electric Power Generation (EPG) or diesel systems service and troubleshooting.
• Advanced knowledge of Caterpillar engines, generators, controls, and related EPG products.
• Proficiency with Caterpillar diagnostic and service tools (CAT ET, SIS) and other technical software.
• Strong troubleshooting and problem-solving skills to diagnose complex equipment issues.
• Excellent verbal and written communication to explain technical information to technicians and customers.
• Experience developing and delivering technical training.
• Ability to build cross-departmental collaboration between field personnel, management, OEM reps, and vendors.

Responsibilities

• Provide technical assistance to support technicians, supervisors, and managers to troubleshoot EPG problems with proactive resolutions.
• Track, document, and communicate product problems and resolutions.
• Collaborate with technicians and managers to troubleshoot product issues.
• Act as liaison between field personnel, management, OEM reps, and vendors.
• Provide backup to other Technical Communicators as needed.
• Support EPG processes and projects contributing to growth.

Skills

Strong troubleshooting

Verbal and written communication

Cross-functional collaboration

Technical documentation

Education

Technical degree in Diesel, Electrical, or Mechanical Technology

Tools

CAT ET

CAT SIS

Diagnostic software

Job description

H.O. Penn Machinery seeks a Technical Communicator – Power Systems to support technicians and service teams across Electric Power Generation equipment. Based at a NY or CT branch, you will diagnose complex issues, provide training, and coordinate with vendors and OEMs to drive proactive solutions.

The role requires 5+ years in EPG or diesel systems, strong CAT ET/SIS skills, and excellent communication. We offer a competitive package including a laptop, cell phone, and vehicle.