Power Systems Field Service Supervisor

H O Penn Machinery; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop

Cell phone

Job summary

H.O. Penn Machinery is seeking a Field Service Supervisor – Power Systems in Bronx, NY to lead service teams, coordinate resources, and ensure safe, profitable execution of power system maintenance and repair projects.

You will mentor technicians, manage scheduling and parts, and partner with sales/support groups to grow service contracts and product support opportunities while upholding safety and quality standards.

Qualifications

• 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations.
• Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
• Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
• Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
• Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
• Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
• Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Responsibilities

• Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time)
• Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance)
• Assure assigned service operations are completed successfully by providing resources (information, people, parts, tooling, etc.)
• Ensure profitable service operations, for assigned area, by meeting expectations for service dashboard
• Provide a high level of customer satisfaction for assigned area, in alignment with company values
• Collaborate with EPG Field Service Manager and Product Support Sales Reps on actions for growth opportunities in promoting sales of Customer Service Agreements and product support
• Develop close working relationship with Power Systems groups to communicate schedules, costs and coordinate work
• Advise EPG Field Service Manager on adequate technician coverage to support sales volumes and opportunities
• Achieve a culture of high productivity and morale by fostering engagement, collaboration, and safety
• Build a high-performing team by developing members to consistently achieve job expectations through coaching, continuous feedback, and accountability

Skills

Leadership

Power systems knowledge

Troubleshooting

Customer communication

Safety compliance

Resource management

Tools

Diagnostics tools

Electrical test equipment

Job description

H.O. Penn Machinery is seeking a Field Service Supervisor – Power Systems in Bronx, NY to lead service teams, coordinate resources, and ensure safe, profitable execution of power system maintenance and repair projects.

You will mentor technicians, manage scheduling and parts, and partner with sales/support groups to grow service contracts and product support opportunities while upholding safety and quality standards.