Field Service Coordinator – Power Systems

H.O. Penn; Newington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Job summary

H.O. Penn Machinery in Newington, CT is seeking a Field Service Coordinator – Power Systems to organize and dispatch field crews, coordinate service calls, and ensure timely completion of work orders.

The role requires 2+ years in field service coordination, experience in mechanical/electrical or power generation environments, strong organizational and communication skills, and a valid driver’s license. On-call rotation included.

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations.
• Experience in a technical service environment including mechanical, electrical, diesel, power generation, or related industries preferred.
• Strong organizational skills to prioritize, schedule, and coordinate multiple activities.
• Proficiency with computer systems, service management software, and MS Office; ability to learn new tools quickly.
• Excellent verbal and written communication with a strong customer service focus.
• Clean and valid driver's license; on-call rotation participation required (evenings/weekends/holidays).

Responsibilities

• Coordinate and manage work schedule for internal and external technicians.
• Maximize technician utilization by effectively scheduling, planning, and assigning work.
• Coordinate resources required for technicians, including parts and tooling.
• Assist Service Manager in overseeing technician performance and invoicing.

Skills

Field service coordination

Technical service experience

Organizational skills

Customer service

Driver's license

On-call rotation coordination

Tools

Service management software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Coordinator – Power Systems

Regular Full-Time Newington, CT, US

Salary Range: $60,000.00 To $75,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Field Service Coordinator – Power Systems Newington, CT

Pay :$60,000-$75,000/year
Bonus Potential: 10%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications :

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist EPG Service Manager with service processes

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with EPG (Electric Power Generation) Service team

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA (Customer Service Agreement) Coordinator as needed
• Communicate additional work required from CSA inspections to PSSRs and ISSR
• Process weekly payroll

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.