Power Systems Field Service Coordinator – On-Call + Benefits

H.o.-Penn-Machinery-2; Newington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Job summary

H.O. Penn Machinery is seeking a Field Service Coordinator for Power Systems in Newington, CT.

This regular full-time role offers a salary range of $60,000 to $75,000 per year, plus a 10% bonus potential and strong benefits, including medical/dental/vision insurance and a 401(k) with company match. You will coordinate service calls, manage labor schedules, dispatch field personnel, maximize technician utilization, and support the EPG Service team.

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required.
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries.
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously.
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems.
• Excellent verbal and written communication skills with a strong customer service focus.
• Clean and valid driver's license required.
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays.

Responsibilities

• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs.
• Maximize technician utilization by effectively scheduling, planning, and assigning work.
• Coordinate resources required for technicians, including parts and tooling.
• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required.
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner.
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments.
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing.
• Collaborate with EPG Service team to manage customer support contracts and reporting.

Skills

Coordinating labor schedules

Dispatching field service

Technical service experience

Organizational skills

Microsoft Office

Customer service

Driver's license

On-call availability

Tools

Service management software

Job description

H.O. Penn Machinery is seeking a Field Service Coordinator for Power Systems in Newington, CT.

This regular full-time role offers a salary range of $60,000 to $75,000 per year, plus a 10% bonus potential and strong benefits, including medical/dental/vision insurance and a 401(k) with company match. You will coordinate service calls, manage labor schedules, dispatch field personnel, maximize technician utilization, and support the EPG Service team.