Field Service Coordinator – Power Systems

H O Penn Machinery; Newington (CT); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Job summary

H.O. Penn Machinery is seeking a Field Service Coordinator to manage field service for Power Systems in Newington, CT.

You will coordinate service calls, schedule internal and external teams, and ensure timely completion of work orders with a focus on safety and efficiency. The role requires at least 2+ years coordinating field service operations in a technical environment, strong communication, and proficiency with service management software and MS Office.

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

• Coordinate service calls and communicate work details to stakeholders
• Manage work schedules for internal and external personnel and ensure timely CSAs
• Maximize technician utilization through effective scheduling and planning
• Coordinate parts and tooling resources for technicians
• Assist Service Manager with service processes and invoicing
• Oversee technician performance and ensure safe, profitable completion
• Review work orders for accuracy and warranty information
• Collaborate with CSA inspections and coordinate weekly payroll

Skills

Coordinate labor schedules

Dispatch field service personnel

Manage service operations

Technical service experience

Organizational skills

Proficiency with computer systems

Communication skills

Driver's license

On-call rotation

Tools

Service management software

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Coordinator – Power Systems

Regular Full-Time Newington, CT, US

2 days ago Requisition ID: 20221780

Salary Range: $60,000.00 To $75,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Field Service Coordinator – Power Systems Newington, CT

Pay :$60,000-$75,000/year
Bonus Potential: 10%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications :

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist EPG Service Manager with service processes

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with EPG (Electric Power Generation) Service team

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA (Customer Service Agreement) Coordinator as needed
• Communicate additional work required from CSA inspections to PSSRs and ISSR
• Process weekly payroll

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.