Field Service Coordinator – Power Systems

H.O. Penn Machinery; Newington (CT); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical/dental/vision insurance

401(k) with company match

Holidays & competitive PTO

Company provided laptop, & cell phone

Résumé du poste

H.O. Penn Machinery is seeking a Field Service Coordinator for Power Systems in Newington, CT.

This regular full-time role offers a salary range of $60,000 to $75,000 per year, plus a 10% bonus potential and strong benefits, including medical/dental/vision insurance and a 401(k) with company match. You will coordinate service calls, manage labor schedules, dispatch field personnel, maximize technician utilization, and support the EPG Service team.

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required.
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries.
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously.
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems.
• Excellent verbal and written communication skills with a strong customer service focus.
• Clean and valid driver's license required.
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays.

Responsabilités

• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs.
• Maximize technician utilization by effectively scheduling, planning, and assigning work.
• Coordinate resources required for technicians, including parts and tooling.
• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required.
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner.
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments.
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing.
• Collaborate with EPG Service team to manage customer support contracts and reporting.

Connaissances

Coordinating labor schedules

Dispatching field service

Technical service experience

Organizational skills

Microsoft Office

Customer service

Driver's license

On-call availability

Outils

Service management software

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Field Service Coordinator - Power Systems

Regular Full-Time Newington, CT, US

11 days ago Requisition ID: 20221780

Salary Range: $60,000.00 To $75,000.00 Annually

H.O. Penn Machinery HIRING IMMEDIATELY Field Service Coordinator - Power Systems Newington, CT

Pay :$60,000-$75,000/year
Bonus Potential: 10%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key Qualifications :

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Responsibilities

Successfully coordinate service calls to provide field service of recognized superior value

• Effectively communicate with all stakeholders on work to be performed, changes required in scope of work, job status, etc.
• Coordinate and manage work schedule for internal and external work, including timely completion of CSAs
• Maximize technician utilization by effectively scheduling, planning, and assigning work
• Coordinate resources required for technicians, including parts and tooling

Perform and assist EPG Service Manager with service processes

• Efficiently invoice jobs on a daily basis utilizing customer invoice reporting system as required
• Assist EPG Service Manager in overseeing technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner
• Ensure work orders are promptly opened and that labor, parts, and related charges are recorded on the proper segments
• Review completed work orders for accuracy and proper warranty information in preparation of invoicing

Collaborate with EPG (Electric Power Generation) Service team

• Manage customer support contracts with respect to customer reporting and invoicing requirements and follow up with CSA (Customer Service Agreement) Coordinator as needed
• Communicate additional work required from CSA inspections to PSSRs and ISSR
• Process weekly payroll

Qualifications

• Minimum 2+ years of experience coordinating labor schedules, dispatching field service personnel, or managing service operations required
• Prior experience in a technical service environment highly preferred, including mechanical, electrical, diesel, power generation, or related industries
• Strong organizational skills with the ability to effectively prioritize, schedule, and coordinate multiple service activities simultaneously
• Proficiency with computer systems, service management software, and Microsoft Office applications; ability to quickly learn new technologies and business systems
• Excellent verbal and written communication skills with a strong customer service focus
• Clean and valid driver's license required
• Ability to participate in an off-hours on-call rotation (phone support only), including evenings, weekends, and holidays

Physical Requirements:

• Standing and/or sitting for prolonged periods of time
• Hand coordination (typing and writing)
• Occasional forward bending and reaching
• Occasional walking and climbing stairs
• Carrying (up to 20lbs.)

Reasonable accommodations made as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, national origin, ancestry, age, marital status, citizenship, sexual orientation, gender or gender status, disability, genetic information, otherwise qualified disabled or veteran status, or any other protected class as designated by Federal, State and/or local law.