Power Systems Field Service Leader

H.o.-Penn-Machinery-2; New York (NY); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Paid time off

Laptop and cell phone

Job summary

H.O. Penn Machinery in Bronx, NY is seeking a Field Service Supervisor for Power Systems to lead service operations, schedule personnel, and drive customer satisfaction.

The role requires strong leadership, technical knowledge of EPГ systems and diesel engines, and a focus on safety and profitability. The position offers a regular full-time schedule in Bronx with a competitive salary range, bonus potential, and benefits such as medical/dental/vision, 401(k) with company match, holidays and PTO,

Qualifications

• 5+ years of experience in power systems, diesel engines, heavy equipment, or related field service operations, including troubleshooting and repair oversight.
• Demonstrated leadership or supervisory experience, with the ability to coach, develop, and hold technicians accountable for performance, safety, and productivity.
• Strong technical knowledge of electric power generation (EPG) systems, engines, electrical components, and diagnostic processes.
• Proven ability to manage service operations and resources, including scheduling personnel, equipment, tooling, parts, and workload priorities to meet customer commitments.
• Customer-focused mindset with excellent communication skills, capable of building relationships, resolving issues, and maintaining high levels of customer satisfaction.
• Business and financial acumen, including experience managing service profitability, productivity metrics, and operational performance goals.
• Commitment to safety excellence, with a strong understanding of EHS requirements, risk mitigation, and promoting a culture of safe work practices.

Responsibilities

• Successfully deliver and sell service of recognized superior value by providing necessary key resources (people, tooling, materials, equipment and time).
• Oversee technician performance on jobs to ensure effective, efficient completion in a profitable and safe manner (including troubleshooting assistance).
• Assure assigned service operations are completed successfully by providing resources (information, people, parts, tooling, etc.).
• Ensure profitable service operations, for assigned area, by meeting expectations for service dashboard.
• Provide a high level of customer satisfaction for assigned area through surveys and feedback and collaborating on growth opportunities.

Skills

Power systems

Leadership

Electrical diagnostics

Service management

Communication

Safety compliance

Job description

H.O. Penn Machinery in Bronx, NY is seeking a Field Service Supervisor for Power Systems to lead service operations, schedule personnel, and drive customer satisfaction.

The role requires strong leadership, technical knowledge of EPГ systems and diesel engines, and a focus on safety and profitability. The position offers a regular full-time schedule in Bronx with a competitive salary range, bonus potential, and benefits such as medical/dental/vision, 401(k) with company match, holidays and PTO,