Power Generation Service Supervisor

Harnish Group, Inc.; Quincy (WA); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Vacation and sick leave

Life insurance

401(k) with profit sharing and company

Job summary

N C Power System is seeking an experienced Service Supervisor to lead the Central Washington state Commercial Generator Service Department, delivering premier power solutions safely through teamwork. You will manage daily operations, plan and schedule jobs, assign technicians, and collaborate with sales, warranty, and parts to meet customer expectations and keep work orders moving.

The role requires 2–4 years of progressive management experience in service, knowledge of Caterpillar generators,

Qualifications

• 2–4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and Cognos.
• Experience with Caterpillar generators and related products preferred.

Responsibilities

• Managing daily operations of the power generation service group.
• Planning and scheduling jobs and technicians.
• Coordinating with sales, warranty, product support, and parts.
• Preparing and managing open work orders and department budgets.
• Maintaining customer contact and compiling operational data.
• Recruiting and interviewing new technicians; coaching staff.
• Investigating incidents and ensuring safety compliance.

Skills

People management

DBS familiarity

Cognos familiarity

Customer liaison

Scheduling

Budget management

Travel readiness

Education

High school diploma

Tools

Excel

Word

DBS

Cognos

Caterpillar product knowledge

Diesel engines experience

Job description

N C Power System is seeking an experienced Service Supervisor to lead the Central Washington state Commercial Generator Service Department, delivering premier power solutions safely through teamwork. You will manage daily operations, plan and schedule jobs, assign technicians, and collaborate with sales, warranty, and parts to meet customer expectations and keep work orders moving.

The role requires 2–4 years of progressive management experience in service, knowledge of Caterpillar generators,