Generator Service Operations Lead

N C Machinery; Quincy (WA); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Vacation

Sick leave

Life insurance

401(k) with profit sharing and match

Job summary

N C Power System in Washington state seeks an experienced Service Supervisor to lead the Central Washington Commercial Generator Service Department, ensuring safe, high‑quality support for prime and standby power systems.

You will manage daily operations, coordinate a team of diesel technicians, and work with sales, warranty, and parts to meet customer expectations. The role requires hands-on leadership, scheduling, budgeting, and a commitment to safety.

Qualifications

• 2-4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and Cognos is highly desired.
• Experience with Detroit Diesel, MTU, Volvo diesel engines and generators expected.
• Previous experience at a Cat Dealership preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Ability to meet changing priorities and deadlines.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Responsibilities

• Managing daily operations of the power generation service group.
• Providing support to a team of highly trained diesel technicians.
• Planning and scheduling jobs.
• Scheduling technicians according to knowledge, repair capabilities, and experience.
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Preparing and managing all open work orders.
• Managing all expenses (hours/parts, etc.) related to work orders.
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues.
• Compiling and tracking operational data.
• Recruiting and interviewing new technicians.
• Coaching and counseling employees on work-related issues.
• Investigating near-misses, accidents, or injuries and preparing appropriate reports.
• Managing department budgets, expenses, and performance reviews for department employees.

Skills

Team leadership

Operations management

Customer service

Communication

Education

High School or better

Tools

DBS

Cognos

Excel

Job description

N C Power System in Washington state seeks an experienced Service Supervisor to lead the Central Washington Commercial Generator Service Department, ensuring safe, high‑quality support for prime and standby power systems.

You will manage daily operations, coordinate a team of diesel technicians, and work with sales, warranty, and parts to meet customer expectations. The role requires hands-on leadership, scheduling, budgeting, and a commitment to safety.