Service Supervisor - N C Power System

Harnish Group, Inc.; Quincy (WA); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Vacation and sick leave

Life insurance

401(k) with profit sharing and company

Job summary

N C Power System is seeking an experienced Service Supervisor to lead the Central Washington state Commercial Generator Service Department, delivering premier power solutions safely through teamwork. You will manage daily operations, plan and schedule jobs, assign technicians, and collaborate with sales, warranty, and parts to meet customer expectations and keep work orders moving.

The role requires 2–4 years of progressive management experience in service, knowledge of Caterpillar generators,

Qualifications

• 2–4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and Cognos.
• Experience with Caterpillar generators and related products preferred.

Responsibilities

• Managing daily operations of the power generation service group.
• Planning and scheduling jobs and technicians.
• Coordinating with sales, warranty, product support, and parts.
• Preparing and managing open work orders and department budgets.
• Maintaining customer contact and compiling operational data.
• Recruiting and interviewing new technicians; coaching staff.
• Investigating incidents and ensuring safety compliance.

Skills

People management

DBS familiarity

Cognos familiarity

Customer liaison

Scheduling

Budget management

Travel readiness

Education

High school diploma

Tools

Excel

Word

DBS

Cognos

Caterpillar product knowledge

Diesel engines experience

Job description

N C Power Systemcarries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

We are looking for an experienced Service Supervisor to assist our Central Washington state Commercial Generator Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.

Duties include:

• Managing daily operations of the power generation service group
• Providing support to a team of highly trained diesel technicians
• Planning and scheduling jobs
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Preparing and managing all open work orders
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Position requirements include:

• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators expected
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar Generator products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Ability to meet changing priorities and deadlines
• Willingness to travel occasionally
• Ability to represent N C Power System at customer or company functions

We offer a competitive benefits package that includes salary range from $104,500 to $127,700, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.

Behaviors

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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