Service Supervisor - N C Power System

N C Machinery; Quincy (WA); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Vacation

Sick leave

Life insurance

401(k) with profit sharing and match

Job summary

N C Power System in Washington state seeks an experienced Service Supervisor to lead the Central Washington Commercial Generator Service Department, ensuring safe, high‑quality support for prime and standby power systems.

You will manage daily operations, coordinate a team of diesel technicians, and work with sales, warranty, and parts to meet customer expectations. The role requires hands-on leadership, scheduling, budgeting, and a commitment to safety.

Qualifications

• 2-4 years of progressive management experience in a service setting.
• Familiarity with service work order databases such as DBS and Cognos is highly desired.
• Experience with Detroit Diesel, MTU, Volvo diesel engines and generators expected.
• Previous experience at a Cat Dealership preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Ability to meet changing priorities and deadlines.
• Willingness to travel occasionally.
• Ability to represent N C Power System at customer or company functions.

Responsibilities

• Managing daily operations of the power generation service group.
• Providing support to a team of highly trained diesel technicians.
• Planning and scheduling jobs.
• Scheduling technicians according to knowledge, repair capabilities, and experience.
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Preparing and managing all open work orders.
• Managing all expenses (hours/parts, etc.) related to work orders.
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues.
• Compiling and tracking operational data.
• Recruiting and interviewing new technicians.
• Coaching and counseling employees on work-related issues.
• Investigating near-misses, accidents, or injuries and preparing appropriate reports.
• Managing department budgets, expenses, and performance reviews for department employees.

Skills

Team leadership

Operations management

Customer service

Communication

Education

High School or better

Tools

DBS

Cognos

Excel

Job description

N C Power Systemcarries the complete line of Caterpillar® engine and power systems products covering a vast territory that includes central and western Washington, central and eastern Montana, northwestern Wyoming, northwestern North Dakota and the state of Alaska. We are the Pacific Northwest’s Caterpillar Dealer in delivering prime and standby electric power, marine, oil and gas, and industrial/OEM installations.

We are looking for an experienced Service Supervisor to assist our Central Washington state Commercial Generator Service Department in achieving our mission of helping our customers succeed by providing premier solutions, delivered safely by engaged employees through teamwork and excellence.

Duties include:

• Managing daily operations of the power generation service group
• Providing support to a team of highly trained diesel technicians
• Planning and scheduling jobs
• Scheduling technicians according to knowledge, repair capabilities, and experience
• Working closely with sales, product support, warranty, technical communication, and parts groups to meet customer expectations
• Preparing and managing all open work orders
• Managing all expenses (hours/parts, etc.) related to work orders
• Maintaining heavy phone contact with customers and technicians on repair jobs, status, or issues
• Compiling and tracking operational data
• Recruiting and interviewing new technicians
• Coaching and counseling employees on work-related issues
• Investigating near-misses, accidents, or injuries and preparing appropriate reports
• Managing department budgets, expenses, and performance reviews for department employees

Position requirements include:

• 2-4 years of progressive management experience in a service setting
• Familiarity with service work order databases such as DBS and financial programs such as Cognos is highly desired
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators expected
• Previous experience at a Cat Dealership preferred
• Knowledge of Caterpillar Generator products, service, and technical skills preferred
• Proficiency in Excel, Word, and other business software
• Ability to meet changing priorities and deadlines
• Willingness to travel occasionally
• Ability to represent N C Power System at customer or company functions

We offer a competitive benefits package that includes salary range from $104,500 to $127,700, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match.

Behaviors

Leader

Inspires teammates to follow them

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.