Power Generation Service Leader

Harnish Group Inc.; Quincy (WA); On-site; USD 105,000 - 128,000; Full time

Benefits offered by this job

Health benefits

Vacation

Sick leave

Life insurance

401(k) with profit sharing

Job summary

N C Power System, serving central and western Washington, central and eastern Montana, northwestern Wyoming, and Alaska, seeks an experienced Service Supervisor for its Central Washington generator service department.

You will lead daily operations, plan job scheduling, and coordinate with sales, warranty, and parts teams while coaching staff and managing budgets. Travel occasionally is required, with a competitive benefits package.

Qualifications

• 2-4 years of progressive management experience in a service setting.
• Familiarity with DBS and Cognos is desirable.
• Experience with Detroit Diesel, MTU, Volvo diesel engines, and generators expected.
• Cat Dealership experience preferred.
• Knowledge of Caterpillar Generator products, service, and technical skills preferred.
• Proficiency in Excel, Word, and other business software.
• Strong communication skills.

Responsibilities

• Manage daily operations of the power generation service group.
• Provide support to a team of diesel technicians.
• Plan and schedule jobs.
• Schedule technicians according to knowledge, repair capabilities, and experience.
• Coordinate with sales, product support, warranty, technical communication, and parts groups to meet customer expectations.
• Prepare and manage all open work orders.
• Control expenses (hours/parts) related to work orders.
• Maintain frequent communication with customers and technicians about repair status.
• Compile and track operational data.
• Recruit and interview new technicians.
• Coach and counsel employees on work-related issues.
• Investigate near-misses, accidents, or injuries and prepare reports.
• Manage department budgets, expenses, and performance reviews.

Skills

People management

Strong communication

Excel

Word

Education

High School or better

Tools

DBS

Cognos

Detroit Diesel

MTU

Volvo diesel engines

Job description

N C Power System, serving central and western Washington, central and eastern Montana, northwestern Wyoming, and Alaska, seeks an experienced Service Supervisor for its Central Washington generator service department.

You will lead daily operations, plan job scheduling, and coordinate with sales, warranty, and parts teams while coaching staff and managing budgets. Travel occasionally is required, with a competitive benefits package.