Post-Sales AI Growth Account Manager (East Coast)

Crane Venture Partners; San Francisco (CA); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary & meaningful equity

4 days/week in-person culture

Daily team meals & events

Flexible PTO

Comprehensive health benefits

Frequent travel across US, London, and

Job summary

Encord is seeking an Account Manager to own and grow a portfolio of North American customers, expanding usage and maximizing value from our AI data platform. You will work with ML engineers, data leads, and executives to drive adoption, identify expansion opportunities, and ensure success across the post-sales cycle.

You'll collaborate with Customer Success, Product, and Engineering to shape the customer relationship function in a fast-growing market, shaping the roadmap with customer insights

Qualifications

• 2–5 years in engagement/account management or post-sales roles within B2B SaaS or technology
• Proven track record of owning and growing a book of business
• Experience managing mid-to-large ACV accounts ($50K–$250K+) across multi-stakeholder organisations
• Confidently engaging with technical buyers (ML engineers, data scientists, engineering leads) and translating needs into commercial outcomes
• Familiarity with account planning, QBR delivery, and pipeline forecasting in CRM tools such as HubSpot or Salesforce

Responsibilities

• Own and grow a portfolio of North American customer accounts with a focus on expansion and long-term value
• Build trusted relationships with ML, data, engineering, operations, and executive stakeholders
• Understand customers' technical roadmaps to proactively identify expansion opportunities
• Drive upsells, cross-sells, and multi-team rollouts across existing accounts
• Partner with Customer Success, Product, and Engineering to deliver customer outcomes
• Communicate customer insights and feature requests internally to inform the product roadmap
• Lead account planning, run QBRs, and develop growth strategies for your accounts
• Maintain accurate pipeline and revenue forecasting in HubSpot
• Help build the post-sales and expansion playbook for North America in a fast-growing GTM organisation

Skills

CRM proficiency

Relationship building

Account growth

Cross-functional

HubSpot

Tools

HubSpot

Salesforce

Job description

Encord is seeking an Account Manager to own and grow a portfolio of North American customers, expanding usage and maximizing value from our AI data platform. You will work with ML engineers, data leads, and executives to drive adoption, identify expansion opportunities, and ensure success across the post-sales cycle.

You'll collaborate with Customer Success, Product, and Engineering to shape the customer relationship function in a fast-growing market, shaping the roadmap with customer insights