AI Account Manager for Growth & Retention (Remote)

Aptean; United States; Remoto; USD 80.000 - 120.000; Tempo pieno

Descrizione del lavoro

Aptean is seeking an Account Manager, AI to remotely manage and grow relationships across an assigned portfolio of existing customers in the United States. The role is full-time and requires a proactive, consultative approach to align AI solutions with client goals.

You will collaborate with Sales Engineering, Customer Success, Product, and other teams to drive retention, expansion, and adoption while maintaining accurate CRM data and forecasts.

Competenze

• Experience in Account Management, Customer Success, or sales within AI Solutions, SaaS, or technology-driven environments.
• Proven track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities.
• Ability to translate AI capabilities into practical business use cases that resonate with executives and technical teams.
• Comfort engaging with both technical and non-technical stakeholders, including senior decision-makers.
• Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue targets.
• Strong collaboration skills and experience working with cross-functional teams to manage customer needs, opportunities, and escalations.
• Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership.

Mansioni

• Own and grow relationships across assigned Aptean customers with an AI-first, solution-oriented approach.
• Identify expansion opportunities across AI agents, SaaS conversions, add-on licenses, and upgrades.
• Maintain understanding of each customer’s goals and priorities to support strategic account management.
• Develop and maintain strategic account plans, quotes, pipeline, and forecasts; contribute to revenue growth.
• Coordinate with Sales Engineering, Customer Success, Product, and other teams to ensure smooth engagements and deployments.
• Present technical solutions and participate in customer and marketing events to drive adoption.

Conoscenze

Account management

Customer success

AI solutions

SaaS sales

Stakeholder engagement

CRM data & forecasting

Cross-functional collaboration

Strumenti

CRM software

Descrizione del lavoro

Aptean is seeking an Account Manager, AI to remotely manage and grow relationships across an assigned portfolio of existing customers in the United States. The role is full-time and requires a proactive, consultative approach to align AI solutions with client goals.

You will collaborate with Sales Engineering, Customer Success, Product, and other teams to drive retention, expansion, and adoption while maintaining accurate CRM data and forecasts.