Post-Install CX Specialist - One-Call Support

Windownation; Garden City (ID); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

Full-time benefits package

Paid time off

Growth opportunities

Supportive team culture

Job summary

Window Nation is looking for a dedicated customer support representative in Garden City, Idaho. The role involves managing post-installation communications, ensuring customer satisfaction by effectively handling inquiries and operational tasks.

Qualified candidates should possess a high school diploma and have at least one year of customer service experience, ideally in a call center environment. Benefits include competitive pay, bonus opportunities, and a comprehensive full-time benefits package.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience, preferably in call centers.
• Experience with CRM systems or customer tracking software.

Responsibilities

• Handle post-installation customer communications and triage support requests.
• Review and act on email correspondence to ensure swift resolution.
• Liaise between customers and support teams for effective service.

Skills

Customer service experience

Communication skills

Attention to detail

CRM system knowledge

Organizational skills

Education

High school Diploma, GED, or equivalent

Tools

Microsoft Suite

Job description

Window Nation is looking for a dedicated customer support representative in Garden City, Idaho. The role involves managing post-installation communications, ensuring customer satisfaction by effectively handling inquiries and operational tasks.

Qualified candidates should possess a high school diploma and have at least one year of customer service experience, ideally in a call center environment. Benefits include competitive pay, bonus opportunities, and a comprehensive full-time benefits package.