Post-Install Support & Data Specialist

Window Nation; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

Window Nation is seeking a customer-focused professional to manage post-installation communications, triage inquiries, and coordinate with support teams. You will handle emails and calls to drive timely resolutions and maintain high customer satisfaction.

Qualified candidates bring 1+ years in customer service, familiarity with CRM systems, and strong attention to detail. A positive, empathetic approach is essential in a fast-paced environment.

Qualifications

• Experience in customer service, including call centers or help desks.
• Familiarity with CRM systems and Microsoft Office.
• Strong attention to detail and ability to multitask.
• Excellent communication and empathy, with de-escalation when needed.

Responsibilities

• Handle post-installation customer communications and triage calls, chat, and emails for one-call resolution.
• Review and act on email correspondence to ensure timely customer responses and satisfaction.
• Liaise between post-installation customers and support teams.
• Enter data and upload documents into systems to document interactions and resolve needs.
• Engage customers with empathy and courtesy to support company goals and experience.

Skills

Customer service

Communication

Empathy

Multitasking

Deadline-driven

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Window Nation is seeking a customer-focused professional to manage post-installation communications, triage inquiries, and coordinate with support teams. You will handle emails and calls to drive timely resolutions and maintain high customer satisfaction.

Qualified candidates bring 1+ years in customer service, familiarity with CRM systems, and strong attention to detail. A positive, empathetic approach is essential in a fast-paced environment.