Customer Experience Admin

Window Nation; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

Window Nation is seeking a customer-focused professional to manage post-installation communications, triage inquiries, and coordinate with support teams. You will handle emails and calls to drive timely resolutions and maintain high customer satisfaction.

Qualified candidates bring 1+ years in customer service, familiarity with CRM systems, and strong attention to detail. A positive, empathetic approach is essential in a fast-paced environment.

Qualifications

• Experience in customer service, including call centers or help desks.
• Familiarity with CRM systems and Microsoft Office.
• Strong attention to detail and ability to multitask.
• Excellent communication and empathy, with de-escalation when needed.

Responsibilities

• Handle post-installation customer communications and triage calls, chat, and emails for one-call resolution.
• Review and act on email correspondence to ensure timely customer responses and satisfaction.
• Liaise between post-installation customers and support teams.
• Enter data and upload documents into systems to document interactions and resolve needs.
• Engage customers with empathy and courtesy to support company goals and experience.

Skills

Customer service

Communication

Empathy

Multitasking

Deadline-driven

Education

High school diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

One Goal, One Passion - Growth is Everything at Window Nation

Recruiting the best talent is one of Window Nation's main goals. With growth always being our number one priority, we're committed to finding and keeping the best employees possible. We want you to be your authentic self, we want you to love what you do, we want you to grow with us. Grow professionally and grow personally. We know that we all grow together at Window Nation, and we are proud of that. One Goal, One Passion - Growth is Everything at Window Nation.

Core Role Responsibilities

• Handles post-installation customer communications, triaging inbound phone calls, chat, and emails to drive a one-call resolution environment.
• Review and action email correspondence appropriately ensuring all communication from customers is being addressed swiftly to assist both the customer and company, leading to faster resolutions and an elevated level of customer satisfaction.
• Liaise between Window Nation's post-installation customers and support teams.
• Enter data and upload documents accurately into systems related to customer interactions to ensure that all details are accurately documented to resolve customer needs.
• Operate with empathy and courtesy toward consumers and colleagues in all interactions to serve the goals of the organization and provide outstanding customer experience.

Basic Qualifications

• High school Diploma, GED or equivalent required.
• 1+ years of Customer Service experience to include call centers, customer care or help desks.

Preferred Qualifications

• Experience working with a CRM system or other customer tracking software.
• Experience working with Microsoft Suite products.
• Ability to organize multiple activities with minimal supervision.
• Demonstrated success in deadline-driven environment.
• Customer-centric mindset
• Strong attention to detail.
• Ability to communicate with customers with a high level of empathy and understanding, at times deescalating when needed.

Window Nation cultivates a culture of inclusionthat respects our employees' individual strengths, views, and experiences. We believe our differences make us a better team – one that makes good decisions, drives innovation, and delivers better business results.

At this time, Window Nation is unable to provide sponsorship for employment visas now or in the future. Candidates must be authorized to work in the United States on a permanent basis without the need for current or future visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.